1. Service Response Time:
Q: How long will it take to get a reply after submitting a question?
A: We promise to give an initial response to general consultation questions within 2 hours. For urgent technical failures, we will respond within 15 minutes and strive to resolve them within 2 hours.
2. Custom Service Process:
Q: How can I apply for personalized customization services?
A: You can submit your requirements through the official website of the support center or the customer service hotline. Our professional team will communicate the details of the plan with you within 1 working day.
3. After - sales Maintenance:
Q: How do I report a device failure?
A: You can submit a repair request online on the support center platform or call the after - sales hotline. We will arrange for the nearest service outlet to conduct on - site inspections promptly.
